Contact us - UK customer support
We have dedicated sales and technical support teams for each major area of our business. They’re ready to assist you with any query you might have.
If you would like to contact us, please complete the form at the bottom of this page and we will be in touch. We aim to respond to any query within 48 hours. Alternatively, you can use the contact details listed below.
For queries, concerns or complaints relating to your business’ gas or electricity supply, please visit the TotalEnergies UK Gas & Power website.
Please note there is a helpful FAQ page on the Gas & Power website as well as a live chat operated during office hours, Monday to Friday. Alternatively, you can email [email protected]
TotalEnergies Marketing UK is committed to providing a high-quality service to our customers. We will take any query, concern and/or complaint seriously and will look into it promptly, for resolution as quickly as possible. Please contact us directly using the form at the bottom of this page (selecting the complaint drop down option), by calling us on 0207 339 8040 or by emailing [email protected].
Location details of our growing service station network can be found here.
For any queries or complaints relating to our service stations, please contact:
TotalEnergies Marketing UK Ltd.
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom
Tel: 01932 334498 (select option 4 for Retail)
Email: [email protected]
For all UK pension plan queries, please phone 0330 123 9570 or send an email to [email protected]. You can also visit the TotalEnergies UK Pension Plan website.
For all matters related to TotalEnergies shares, please contact the Compensation and Benefits Advisor on 0207 339 8020
Several incidents involving organisations and individuals fraudulently claiming to recruit on behalf of the TotalEnergies Company have recently been identified.
Please be advised that TotalEnergies, its subsidiaries or any organisation working on behalf of the Company for recruitment purposes will never request payment nor will it ask for financial information during the recruitment and selection process.
For more information, visit our fraudulent recruitment page.
Business customers
TotalEnergies Marketing UK Ltd Aviation
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
Tel: 0207 339 8000
Email: [email protected]
TotalEnergies Marketing UK Ltd Bitumen
Chain Caul Way
Preston Riversway
Preston, PR2 2TZ
Tel: 0207 339 8000
Tel (to place orders - no call charge): 0800 132 281
Email: [email protected]
TotalEnergies Marketing UK Ltd Lubricants
Pottery Lane
Ferrybridge
West Yorkshire, WF11 8JY
Tel: 01977 238 200
Email (enquiries): [email protected]
Email (orders): [email protected]
TotalEnergies Marketing UK Ltd Special Fluids
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
Tel: 0207 339 8008
Email: [email protected]
TotalEnergies Marketing UK Ltd.
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
Email: [email protected]
TotalEnergies E&P UK Limited
TotalEnergies House
Tarland Road
Westhill, Aberdeen
AB32 6JZ
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