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Contact us - UK Customer Support

We have dedicated sales and technical support teams for each major area of our business. They’re ready to assist you with any query you might have.

Complete the form and we will be in touch. Alternatively, reach our offices through the contact details available on the same page. We promise to respond to any query within 48 hours

Please note:
For Gas or Electricity queries, concerns or complaints please visit,
email: [email protected] or contact via live chat from any page with the TotalEnergies Gas & Power website

TotalEnergies Marketing UK are committed to providing a high quality service to our customers. We will take any query, concern and/or complaint seriously and will look into it promptly, for resolution as quickly as possible. Please contact us directly via this form or by telephone at 0207 339 8040.

For all matters related to the Pension Department, please call 0330 123 9570, send an email to [email protected], or visit the TotalEnergies dedicated page here >>

For all matters related to TotalEnergies shares, please contact the Compensation and Benefits Advisor on 0207 339 8020

We have become aware of an organisation named “Total Procurements” and an individual named “Jeffrey Hopper” that claim to represent TotalEnergies Marketing UK Limited. Please be aware that neither this organisation nor individual represent TotalEnergies Marketing UK Limited or any other member of the TotalEnergies Group. Any requests for quotes and purchase orders received from this organisation or individual are not genuine and should be disregarded.

We take this situation very seriously and implement all possible measures to identify and stop this type of fraud.

Please contact us directly via the form below or by telephone on 0207 339 8000 if you have any concerns regarding whether a request for quote or purchase order is genuine.

Several incidents involving organizations and individuals fraudulently claiming to recruit on behalf of the TotalEnergies Company have recently been identified.

The scammers’ goal is to extort money from candidates by asking for payment upfront for fake ancillary costs (travel agency, visa fees etc.) or to obtain personal and financial information (bank account details, personal address, etc.).

Please be advised that TotalEnergies, its subsidiaries or any organization working on behalf of the Group for recruitment purposes will never request payment nor will it ask for financial information during the recruitment and selection process.

We take this situation very seriously and implement all possible measures to identify and stop this type of fraud.

Please find below some prevention tips that you should keep in mind:

  • Do not make any payments.
  • Consult and apply for job opportunities on our dedicated recruitment website:
  • Do not disclose personal or financial information to an unknown party.
  • Do not respond to unsolicited or suspicious job offers.

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